At Gandy Ink, we stand behind our products and service with pride. That’s why we offer the Gandy Guarantee — if you’re not completely satisfied with your order, we’ll do what we can to make it right.
Whether it’s a misprint, wrong size, or missed deadline, our team is committed to finding a solution that works for you. Our goal is simple: make your experience with Gandy Ink easy, fast, and accurate.
If the print is crooked, blurry, misspelled, or flawed — we’ll reprint and replace the items. We may request the garments back.
If we make a mistake with your order (such as sending the wrong item, size, or color), you can keep the incorrect garments and we’ll send replacements at no cost, or you can choose to keep them at a discounted price.
Event dates must be communicated to our team upfront before starting an order
Because we print each garment to order, we rely on accurate size information submitted at the time of ordering. We cannot accept responsibility for sizing errors submitted by the customer, coach, or sponsor.
Colors may appear differently on your computer or phone screen compared to the final printed product. While we do our best to match colors accurately, slight variations are normal and not considered a defect.
Garment preferences can vary widely by individual. We do our best to provide clear garment specs and size charts, but we cannot guarantee personal fit satisfaction for custom orders.
If incorrect names are submitted on the order form or store, we are not responsible for those errors. Customers are encouraged to carefully review all submitted information before finalizing their order.
To keep these orders efficient and affordable, we have a strict no-return policy for:
Important: Every online Store includes a sizing disclaimer to help ensure accurate orders.
For issues affecting multiple buyers or a whole team (like sizing problems), please contact your sales rep.
Please submit all return or credit requests within 15 business days of receiving your order. Contact your sales rep or email our team at info@gandyink.com to get started.