FAQ

Once you’ve submitted your art request, our customer service team will review the information you've sent and prepare it to be sent to our artists to begin artwork.

Our Artists will customize the text, colors and layout of the design based on the information you provided. Once the artwork is complete, you will receive notification either via email or text message (if you have text messages enabled on your account). The notification will provide instructions on how to visit our Proof Center to review your art. At that time you may either approve the art as-is or request to have changes made to the artwork. Please be aware that some youth sizes may require a separate minimum. Please call fordetails.

You may check the status of your Art Request from the My Gandy Ink page by clicking on the Art Request tab.

Please limit art requests to two designs at a time. Should your group need an exception, please call 800-999-8137.

Once you’ve approved the artwork you requested, we will need to know the sizes and quantities you need for your order.

If you have created a password on our site, you may visit the My Gandy Ink page scroll down to “Submitted Art Requests & Orders.” Find the Art Tracking Number for your order in the list and click “PLACE ORDER.” This will take you to the Preview of your order and provide options for entering quantities and sizes for the product you selected.

Please Note: On most screen print there is 12 shirt minimum. Youth sizes may have a separate minimum. On embroidery items and sparkle designs the minimum is 6. Please call for specifics on your project, 800-999-8137 or info@gandyink.com.

When are done entering in the sizes and quantities, click the "UPDATE ORDER" button at the bottom of the page to send the order to us.

If you have not created a password on our site, you may create one or contact us at 800-999-8137, Monday through Friday from 8:30 AM to 5:30 PM (Central Time) to place your order.

Choose from thousands of stock designs to customize for your school or submit your idea to us...

The easiest way to submit an art request to us to start by searching for a design you have in mind. You can search by keywords such as "cardinals", "football playoffs" or "neon". If you prefer, you can simply browse by category and see all of our stock designs.

The next page will display a list of design categories. Simply click a category to narrow down your category selection. Each category will display the stock designs available for customization. Once you have found a design you would like to customize, click the design to view a larger image, pricing information and the art request form.

Follow all of the steps in the art request form, then click "SAVE DESIGN TO ART REQUEST". Upon clicking the save button, you will be asked if you would like to add a second location to back or side of the garment. If you want your shirt to include a roster or statement on the back, you may click "YES" to view the designs available for customization and follow the same steps as you did when adding the first design.

Next, you will be able to review your art request before it is sent to our customer service department. If you do not have an online account with us, you will be able to create a new account. If you have an online account, enter your email address and your password in the spaces provided.

When you are ready to send your art request to us, click the "SUBMIT ART REQUEST" button located at the bottom of the page. Your request will be sent us and you will receive an art tracking number that you will need throughout the art and order process.

Of course, if you need help along the way, you may contact our customer service department at 800-999-8137, Monday through Friday, from 8:30 AM to 5:30 PM, Central Time.

Can I order online?

You certainly can! Click here to browse our stock designs and to begin your free art request. Once you have approved your art, you may place your order online.

Is there a minimum?

Yes, on most screen print there is 12 shirt minimum. On embroidery items and sparkle designs the minimum is 6. Youth sizes may have a separate minimum. Please call for specifics on your project.

What payment methods do you accept?

We accept checks, Visa, Discover, American Express, and Master Card.

Can I pay my bill now?

Invoices show up online after your order has shipped, please click here to pay. If you are prepaying, log in and click on your art.

What is your turnaround time on printing?

Our turnaround time depends on the job. Most basic t-shirts can ship in 3 business days. Playoffs can ship out as early as the same day. Please email or call us for a specific timeline for your job.

Can you make me a custom design?

Yes, we can create a design. We do not charge for this service. It is one of the many perks we offer our customers.

Why should I order from you?

Glad you asked that question!

- No Upcharge for XXL and XXXL Sizes for Screen Print or Emboidery

- No Art Fee

- No Set-up Charges

- First Re-order at Original Price Break

- 30 Day Billing for Schools

- Guaranteed Quality

- Quick Delivery

- Low Minimums

- Free Ground Shipping within the continental United States

Do you print with specialty inks?

We sure do! We offer a variety of fluorescent colors, metallic inks, and glitter inks. These special colors are the same great price as our other inks.

How long has Gandy Ink been printing for schools?

Gandy Ink was established in 1988 and our management team has a combined total of 356 years of experience…ensuring you get the best product possible.

Do you offer embroidery also?

Absolutely! We can customize caps, beanies, jackets, polos, and much more with your logo. We also don’t charge a digitization fee for your logo.

How do I know if you are an approved vendor for my school?

Gandy Ink is on most of the vendor lists for school. We’d be happy to verify before you order.

Can I turn in artwork I created?

Yes, you can. We prefer vector artwork in either a PDF or EPS format. Otherwise, please sublit a JPG with the highest resolution possible.

Can I mix garments with the same print?

Usually, we are happy to print on long sleeve and short sleeve in the same run. Please ask if there is something specific we can do to make our customers happier.

Can you print on custom areas of the shirt or just standard front and back?

Yes, we can print your custom art in various locations.

Why didn’t I get my proof?

We send artwork to the email address provided. If you are a new customer, be sure to check your spam folder, just in case. Feel free to call us and we can guide you in viewing your art online.

Which type of shipping is free?

Ground UPS shipping is free. Other shipping methods and expedited shipping is available for an additional fee.

My question was not addressed here. What do I do now?

Your questions are important to us! Feel free to call or email us other questions.