FAQ

A: Aside from our unending commitment to you, the customer, we provide industry-leading customer service. Here are some of the many additional benefits we provide customers:

• No Up-charge for XXL and XXXL Sizes on Screen Printed Tees
• No Art Fee
• No Set-up Fees
• First Re-order at Original Price Break
• 30 Day Billing for Schools
• Guaranteed Quality
• Quick Delivery
• Low Minimums
• FREE Ground Shipping

A: Most customers prefer to start art requests online, but you are also welcome to call or email to begin a request. Stock designs are available to browse here.

Please limit art requests to two designs. Should your group need an exception, please call 800-999-8137.

A: Setting up an account allows easy access to MY GANDY INK DASHBOARD. There you will be able to save designs, place orders, etc. at GandyInk.com. Also, after an art request has been submitted and one of our amazing artists has customized it, you can review, approve, request changes and check the status of those changes through your dashboard! Note: Most changes are done the same day.

To set up an account click here.

If you know your art number, click here to see art or call us at 800-999-8137, and we can guide you in viewing your art online.

A: If you already have a design in mind, feel free to upload here. For the best reproduction quality, we prefer vector artwork in either a .PDF or .EPS format. Otherwise, please submit a .JPG in the highest resolution possible (ideally, 300 pixels per inch or greater).

We can also create an original design for you at no extra charge!

A: Once you have approved the artwork, you may place your order. We will need to know the sizes and quantities for your order.

Please Note: On most screen print there is 12 shirt minimum. Youth sizes may have a separate minimum. On embroidery items and heat applied designs the minimum is 6. Please call for specifics on your order, 800-999-8137 or info@gandyink.com.

A: We’re happy to print on long sleeve and short sleeve in the same run. We can also print in various locations. Please ask if there is something specific you have in mind.

A: We accept checks, Visa, Discover, American Express, and Master Card. Click here to pay online.

A: Once you approve, Gandy Ink will begin to process your order. Typical turnaround times are as follows:

• Most screen print orders ship in 3 days from sizes and art approval. Non-inventoried specialty garments are 5-10 days.
• Most playoff orders ship the next day.
• Embroidery is 10 days from sizes (art can still be in process during this time).
• Add-on services like sorting and individually packaging garments by name can take an extra 1-3 days.

Note: please call or email us if you have a date deadline. You can also let us know when you start an art request.

A: Ground UPS shipping is FREE within the continental United States. Other shipping methods and expedited shipping are available for an additional fee.

A: Yes! For more than 30 years, we’ve been building strong relationships, engaging volunteers, and providing financial and in-kind support to organizations, institutions, and programs that positively impact our local communities. We cannot fulfill every donation request, but we will review all submissions and help when we can. Click here to learn more.

A: Your questions are important to us! Feel free to CALL or EMAIL us to get all of your questions answered. Also, click to see HOW TO VIDEOS for our most commonly asked questions.